Terms of Service

About these terms

These terms govern your use of QuietClaim. By starting a claim with us, you agree to these terms. Please read them alongside our Privacy Policy.

Our service

QuietClaim helps air passengers seek compensation under EU Regulation (EC) No 261/2004. We assess your eligibility based on your flight details and available flight data. Where you ask us to, we prepare and submit your claim to the airline and manage the correspondence on your behalf.

No win, no fee

Our success fee is 25% of the compensation recovered, inclusive of any applicable VAT. We deduct our fee from the compensation we recover and pass the remaining amount to you, or we invoice you if the airline pays you directly. There is no upfront cost to use QuietClaim, and if your claim is not successful, you pay nothing.

Authorisation to act

By starting a claim, you authorise QuietClaim to contact the airline and any relevant bodies, and to prepare, submit, and manage your claim on your behalf. You confirm you have not assigned this claim to anyone else and are not pursuing it through another party at the same time. You may withdraw this authorisation at any time by contacting us, subject to any fees already due for compensation recovered through our work.

Your responsibilities

You agree to give accurate and complete information and documents, to have the right to submit any co-passengers' details you provide, and not to submit claims you know to be false. Providing false information may mean we stop working on your claim.

Eligibility is an estimate

Our eligibility result is an estimate based on the information you provide and available flight data. It is not a guarantee. Final eligibility depends on the airline's response, the applicable regulations, and the facts of your flight.

If you receive payment directly

If the airline pays you directly after we have begun work on your claim, please tell us promptly. Our success fee still applies to compensation recovered as a result of our work, and we will invoice you for it.

Limitation of liability

We provide our service with reasonable care and skill. However, we do not guarantee that any claim will succeed, that compensation will be recovered, or that a claim will be resolved within any particular timeframe, as these depend on the airline, the applicable regulations, and factors outside our control.

To the fullest extent permitted by law, QuietClaim is not liable for: (a) the decisions, delays, or conduct of any airline, regulator, court, or other third party; (b) any indirect, incidental, or consequential loss; or (c) any loss arising from inaccurate or incomplete information you provide to us. Where we are found liable, our total liability to you in connection with a claim is limited to the amount of the success fee we charged, or would have charged, on that claim.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable law.

Changes to these terms

We may update these terms from time to time. The version in force is the one shown here, with the "last updated" date.

Governing law

These terms are governed by the laws of Germany. This does not deprive you of the protection of any mandatory consumer laws of your country of residence. Where a dispute cannot be resolved amicably, it will be subject to the competent courts, without affecting any mandatory consumer rights you may have.

Contact

Questions about these terms? Email claim@quietclaim.app.